AI medical answering service for procedure questions.
Give patients a dedicated number for routine preparation, recovery, and office questions. PrepQ Health makes your practice's education available by text and voice, 24/7.
An AI medical answering service uses software to respond to patient calls or texts. PrepQ Health focuses on general procedure education: preparation, recovery expectations, and office logistics. Patients use a dedicated practice number, with text-only, voice-only, or combined plans. The content library spans 14 medical and dental specialties, and the practice reviews its education before launch. Individual clinical decisions remain with the patient's care team. New practice numbers go live within 72 hours of first payment, with no EHR integration required.
How it works
1 — Patients call or text
One dedicated number, printed on appointment confirmations and your voicemail greeting. No app, no login, no hold music.
2 — Education available around the clock
PrepQ uses your practice's education library to respond to routine questions by text or voice.
3 — Review the workflow
Use the practice dashboard to review activity and identify questions that need a team member's attention.
Built for 14 medical & dental specialties
Every specialty ships with its own physician-written answer library — explore yours.
How is an AI answering service different from a traditional medical answering service?
Traditional answering services commonly take messages and contact the on-call team. PrepQ adds access to routine procedure education by text and voice. It can complement your existing phone workflow; it does not replace clinical judgment or your emergency and on-call arrangements. Evaluate whether it reduces your team's total work, including review and follow-up.
What happens when a patient has an urgent problem?
PrepQ provides general patient education and is not an emergency service. Patients should contact their clinical team for individual medical decisions and call 911 in an emergency. During setup, review the service's boundaries and office-contact instructions with the PrepQ team.
Can the AI answering service handle both phone calls and texts?
Yes. The combined plan supports SMS text messages and voice calls on a dedicated number, 24 hours a day. Text-only and voice-only plans are also available. Patients can use their phone without an app or portal login.
How much does an AI medical answering service cost?
Monthly prices per physician (MD/DO) are $149 for text, $199 for voice, or $250 for voice and text. Prices per APN, NP, or PA are $75, $99, and $125 respectively. Administrative staff seats are free. All new customers pay from the start. Annual billing is available at ten times the monthly price; see signup for current options.
How long does setup take?
Your dedicated practice number goes live within 72 hours of your first payment. PrepQ configures the service and works with your practice to review its education and setup. No EHR integration is required. Book a 15-minute walkthrough or try the public demo before selecting a paid plan.
Start with a five-day call audit
See which questions repeat and how much staff time they take. Our free worksheet helps your team measure the problem before choosing a tool.